Privacy Policy

WHO ARE WE ?

We are committed to respecting your privacy when using the rova-caviar.com website and to your rights regarding the protection and control of personal data..

For any questions or comments related to this privacy policy, please contact Rova Caviar.

The processing of personal data related to the website is subject to French law of January 6, 1978 (protection of privacy regarding personal data processing) and, as of May 25, 2018, the European Regulation 2016/679 of April 27, 2016 (RGPD). For more information, visit: https://www.cnil.fr/fr

HOW WE COLLECT INFORMATION

We obtain personal information and data directly from you or through third parties whom you have authorized to disclose information to us. We process the data you voluntarily provide, for example when you place an order, create an account, subscribe to the newsletter or fill out the contact form.

Examples of collected data include: Name, surname, postal address, email.

Other data is collected automatically while you browse (IP address, device and browser type, pages viewed, cookie identifiers), depending on the choices you make in the cookie banner. It is detailed in the “Use of cookies and other trackers” section.

USE OF DATA

Rova Caviar uses your data to meet needs generated by your visit to our site, mainly for contractual purposes:

• To process your orders,
• To provide requested services, record and respond to your inquiries,
• To notify you about changes to our services,
• To send communications you've requested that may interest you (products, services, etc.),
• For administrative or business purposes,
• To improve our website and activities,,
• Regarding our legal rights and obligations,
• For other purposes, but only with your express consent.

We regularly review the retention period for personal information. We keep your personal data in our systems as long as necessary for the activity concerned or as specified in the contract we have with you.

USE OF COOKIES AND OTHER TRACKERS

On your first visit, a banner lets you accept or refuse non-essential cookies, category by category. No audience measurement or advertising cookie is set before you choose. You can change or withdraw your consent at any time with the “Cookie settings” link at the bottom of every page: the cookies of the refused categories are then deleted.

Strictly necessary cookies (no consent needed). They make the site work: cart, sign-in to your account, secure payment and storage of your cookie choices.

• cookies-consent-rova-caviar (Rova Caviar): stores your cookie choices. Duration: 12 months if you accept at least one category, 3 months if you refuse everything.
• Cloudflare Turnstile (Cloudflare, Inc.): protects the forms (newsletter, contact, sign-in, account creation) against bots by analysing technical browser signals.
• Mollie (Mollie B.V.) and Stripe (Stripe Payments Europe Ltd.): secure payment of your orders.

Audience measurement (with your consent).

• Google Analytics 4 (Google Ireland Ltd.): cookies _ga and _ga_GWVDB8TYZN. Measures traffic and journeys on the site (pages viewed, products viewed, add-to-cart, orders). Duration: 13 months maximum.

Advertising (with your consent).

• Google Ads (Google Ireland Ltd.): cookie _gcl_au. Measures orders from our ads and personalised advertising. Duration: 90 days.
• Meta Pixel and Conversions API (Meta Platforms Ireland Ltd.): cookie _fbp. Measures our Facebook and Instagram campaigns and personalised advertising. Duration: 90 days.

Part of the advertising data may go through our tagging server, hosted on Google Cloud, which only forwards it to Google and Meta if you have consented.

If you refuse, Google Analytics and Google Ads may receive cookieless technical signals (Google Consent Mode). These signals contain no cookie identifier and cannot track your browsing from one page to the next.

LINK TO OTHER SITES

Your data is for internal use only and will never be sold or given to other individuals or entities, related or unrelated to our company. This policy applies only to our site, and we encourage you to review the policies of other sites you visit through our services.

We cannot be held responsible for the practices and policies of other sites you visit, including those linked from our site.

If you accessed our site from a hyperlink on another site, we are not responsible for that site's practices and policies and suggest you review their policies.

YOUR CHOICES

You can choose whether to receive information from us. If you wish to receive communications about offers, you can let us know via email or through our site. We will not contact you about our offers via email, post, telephone, or messaging unless you have given us prior express consent. You can change your preferences at any time.

WHO HAS ACCESS TO YOUR INFORMATION? DATA TRANSFER TO THIRD PARTIES

Your personal data is used by Rova Caviar and will never be sold or rented to third parties. Your personal data may be shared with subcontractors (banks, IT providers, suppliers, etc.) only within the scope of our mission and according to this declaration. It may also be shared in the event of a sale, in whole or part, of our assets or business to a third party; during a restructuring or reorganization of our activities; if legally required (by judicial or administrative authorities); to enforce our terms of use, or to protect the rights, property, or safety of our clients.

Our main subcontractors are our payment providers (Mollie B.V., Stripe Payments Europe Ltd.), our carriers, our hosting provider, Cloudflare, Inc. (form protection) and, if you have consented, Google Ireland Ltd. and Meta Platforms Ireland Ltd. Some of them may transfer data outside the European Union, in particular to the United States. These transfers are covered by the EU–US Data Privacy Framework or by the European Commission’s standard contractual clauses.

RETENTION PERIOD

We primarily retain your data for contractual purposes and keep them for the necessary duration to achieve the purposes mentioned in this charter. There is no universal data retention period. Rova Caviar has the right to destroy or anonymize data so it can no longer be associated with you.

YOUR RIGHTS

You have the right to access your personal data and be informed of their use, to rectification, erasure, restriction of processing, opposition to use, the right to data portability, and to withdraw your consent to their use.

If you wish to change your email address or any other information we have about you, or if such information is inaccurate, you can inform us by mail at e-boutique@rova-caviar.com.

You may also lodge a complaint with the CNIL, the French data protection authority (www.cnil.fr).

We reserve the right to make changes to this policy. The latest version will prevail.