Quickly find answers to your most common questions about Rova Caviar products. Explore our FAQ to access useful information and resolve your queries in no time.
Rova Caviar is produced by Acipenser Madagascar farm, the first sturgeon farming operation in Africa and the Indian Ocean. The sturgeons are raised in a naturally preserved environment in Mantasoa to offer caviar of exceptional quality.
Acipenser Madagascar farm uses modern and environmentally friendly farming techniques to produce caviar. The sturgeons are raised in optimal conditions in the pure waters of Lake Mantasoa.
The various tin sizes from Maison Rova Caviar allow you to choose the quantity of caviar based on your needs and preferences.
Caviar should be stored in a refrigerator set between 0°C and 4°C until the expiration date indicated on the back of each tin. Maintaining these temperatures is essential to ensure the excellence of Rova Caviar before opening. After opening, be sure to consume it within 24 hours.
For a traditional tasting, place the opened tin on a bed of crushed ice, then serve the Rova Caviar using a mother-of-pearl, porcelain, unvarnished wood, or gold spoon (avoid metal, stainless steel, and silver as they can oxidize the caviar). Enjoy it as you prefer: pure, on toast, blinis, steamed potatoes, fresh pasta, with or without thick crème fraîche, alongside scrambled eggs, soft-boiled eggs, hard-boiled eggs, fresh or smoked salmon, scallop carpaccio, or beef tartare.
Traditionally, caviar is enjoyed with vodka, but you can also pair it with a glass of champagne, dry white wine, cognac, whisky, or sake. At Rova Caviar, it is also savored with smoked tea, a particularly refined and trendy non-alcoholic combination.
To preserve its texture, caviar should never be frozen. Although it may be tempting to freeze caviar to extend its shelf life, this practice is strongly discouraged to maintain its texture: the delicate eggs may burst during thawing. To store caviar, place the tin horizontally in a refrigerator set between 0°C and 4°C.
If you need to fly, you are allowed to travel with up to 125g of caviar, which should be placed flat in checked luggage to prevent the eggs from being damaged. These security measures are in place to prevent international trafficking. To best prepare for your trip, it is recommended to check with the departure and arrival airports regarding the permitted amount of caviar. To keep your caviar fresh during the journey, place it in an insulated bag with two to three ice packs.
Caviar can be enjoyed pure, on a tasting spoon, or on the back of your hand, accompanied by spirits or non-alcoholic aperitifs.
Caviar is traditionally served with blinis and crème fraîche. It also pairs perfectly with potatoes, eggs in all forms, cauliflower, and pasta. Additionally, it complements seafood such as lobster, sea urchins, and scallops.
Rova Caviar products are described as «malossol», a Russian word meaning «lightly salted». Malossol caviar refers to caviar that has been cured with a small amount of salt (less than 4%).
To place an order online:
If you wish to modify or cancel your order, please contact our customer service as soon as possible by sending an email to contact@rova-caviar.com.
We will do our best to accommodate your request. However, please note that modifications or cancellations are only possible if the order has not yet been prepared for shipment.
You can track the status of your order by logging into your account on our website. Once logged in, you will find your order details and delivery tracking information. If you have any further questions regarding your delivery, feel free to contact our customer service.
If you are not satisfied with your order, please contact our customer service as soon as possible to discuss return options by sending an email to contact@rova-caviar.com.
Maison Rova Caviar products are available at several renowned establishments, including:
Find the complete list of addresses where Rova Caviar products are available at the following link: https://rova-caviar.com/page/adresses
We currently deliver to France, Luxembourg, Belgium, Monaco and Spain.
Delivery is free of charge in Metropolitan France for orders of €150 incl. VAT or more.
As a guideline, typical delivery times following order confirmation are as follows:
Delivery costs are calculated automatically during checkout and will be displayed on the order summary page before final confirmation.
We offer Chronofresh delivery to ensure the freshness and quality of your caviar delivered directly to your door.
All orders are payable in cash and in euros. Payments are made online via credit card (Carte Bleue, Visa, or Eurocard Mastercard).
All transactions are secure to ensure the confidentiality of your personal information. Our e-shop uses Stripe, a trusted online payment processing service, to handle all transactions. Stripe complies with the strictest industry security standards (PCI DSS Level 1) and uses SSL encryption to protect your sensitive information. This means your payment details are processed directly by Stripe and are never stored on our servers, ensuring maximum security for all your transactions. You can shop with confidence knowing your transactions are secure. We prioritize the security of our customers' transactions and are committed to providing a safe and secure shopping experience.
To use a promotional code on our site, add your items to the cart and then enter the promotional code in a field labeled «Promotional Code». If the code is valid, the corresponding discount will be automatically applied to the total amount of your order. You can proceed to payment to finalize your order.
To create an account on Maison Rova Caviar's website, follow these steps:
By accessing your online account, you will be able to track your order in real time and view the history of all your past orders.
To delete your Rova Caviar account:
Please note that deleting your account will result in the loss of all associated data, including your orders and purchase history. Once your account is deleted, it cannot be recovered.
To reset your password, go to the login page on the website and click on the «Forgot password?» link located below the login form.
Enter the email address associated with your Rova Caviar account to receive an email containing a reset link. Click on this link and follow the instructions to choose a new secure password.
You can contact our customer service by sending an email to contact@rova-caviar.com. Our team will be delighted to answer all your questions and inquiries promptly.
Within 24h/48h
Free on orders of €150 incl. VAT or more
ChronoFresh
Cold Chain Compliance Guaranteed
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contact@rova-caviar.com
+33 1 71 68 72 84
